FAQ - Frequently Asked Questions
1. Who makes MONJA products?
MONJA is a family-owned business, therefore all products and events have Isabella and Lucas behind. All products available are produced by our team. In case of collaborations, the information about the producer will be provided.
2. Where does the ingredients come from?
We try as much as we can to establish collaborations with local suppliers. To buy ingredients, we take into consideration some facts such as being organic, local, seasonal, no (or the least) plastic packaging, and fair trade. MONJA's choices are always based in a balance between those factors and our capability as a small business.
3. Are the packaging returnable?
Yes, all MONJA glass jars are returnable. We are working to provide a Returnable Packaging Policy soon.
4. What are MONJA practices towards sustainability?
We respect the planet and care about our environment. You can read our vision about sustainability as well as our practices in our Sustainability page.
5. How do you get to the final price of products and experiences?
The food we produce, either as products or as part of experiences, are made with high-quality ingredients and in a small scale in order to deliver freshness and to avoid food waste. We consider that when calculating the price, as well as working hours, packaging, taxes and business costs. When you buy from a small business you are supporting a family's life and changing the chain of consumption.
6. Shipping and Returns.
We are working to spread MONJA. At the moment, shipping within Portugal is available for some products. Shipping costs will be calculated on the checkout page.
6.1. Product Return Policy
As the products you purchase are fresh and in order to avoid food waste and additional carbon footprint, once shipped our products cannot be returned. If you experience any unexpected issue when receiving your order, please contact our team at email@example.com and we will be happy to help you.
6.2. Experience Payment Refund Policy
A ticket will only be refunded up to 24h before the Experience in case of event cancellation or Covid-19 related, meaning having symptoms, having been in contact with someone who tested positive, and/or testing positive before attending to the event. Please notice that any of the described situation must be informed to firstname.lastname@example.org up to 24h before the event.